ISO 9001 is the internationally recognized standard for the quality management of businesses.
Urban Dynamics Gauteng Inc embarked on the mammoth task of achieving ISO 9001 accreditation. The purpose of this was to ensure that the organizations primary focus remains on the delivery and quality of services and products to our clients. A secondary focus was to ensure that all employees have a common understanding of the standard of the quality. The process was aimed at identifying client needs and expectations and ensuring that these are met to the satisfaction of clients.
The accreditation process entailed documenting all process and procedures currently used within the organization, and where there were gaps identified, to formulate new procedures. A quality manual was adopted by the Board of Directors as the official quality manual for the organization. All staff members have been trained on these policies and procedures and the effective implementation of the system was verified by regular inspections, reviews and audits. The audits compare the management practice against the requirements of the written procedures. Where there are instances of non-conformance, these are documented and preventative and corrective measures taken to ensure future compliance. The quality objectives are continuously reviewed and any changes are communicated throughout the organization to ensure continued compliance. The review of the quality management system is done through a process of monthly internal audits, annual external audits, core team quarterly reviews and annual management review. These are all aimed at ensuring that the policies and procedures are still relevant and are adhered to.
This process started in November 2009 and culminated in the organization being ISO 9001 accredited since March 2010 (see attached certification). The formal accreditation represents a prominent milestone for the organisation as it signifies the company’s commitment towards providing high quality professional services to our clients and thereby to ensure that we meet their needs and expectation.
Urban Dynamics Gauteng Inc has achieved a level of professional service commensurate with its well proven reputation for Quality and Service and maintains and improves its ISO 9001 Quality Management Programme in order to further endorse this position. Urban Dynamics has made a commitment to continually improve on the level of quality of service and thus to maintain its coveted ISO 9001 accreditation.
The UD Quality Management System is ISO 9001 Accredited. Any customer comments and complaints should be forwarded to the Managing Director: